top of page

POLICIES

Welcome to the 'Policies' page. Here, commitment to transparency, integrity, and respect for customers’ rights demonstrates a core principle. The policies provided are designed to offer insight into various components of operations, including data collection, usage, and protective measures. It also outlines procedures related to fulfillment, refunds, and other important operational aspects. Familiarity with these policies is advised. For any questions, feel encouraged to reach out.

SHIPPING POLICY

Processing and Delivery Time:

All orders are processed and ready for shipping within 1–3 business days. Once your order is shipped, you will receive a tracking number to monitor its progress. Shipping times vary by destination as listed below:

  • Within New Zealand: Free, estimated delivery time of 1–3 business days.

  • Australia: Estimated delivery time of 7–10 business days.

  • Worldwide: Estimated delivery time of 10–21 business days.

Please note that these are estimates and actual delivery time may vary due to factors beyond our control.

Damages in Transit: If the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to: info@ramloet.com. Please include your order number, name and pictures of the damage in your email. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.

International Shipping:

Currently, our online platform is set up to process orders Worldwide. If you are located in a country not listed and wish to make a purchase, please contact us directly to discuss shipping options and costs.

Other Regulations:

Please be aware that duties and taxes are typically not included in the product price and may be charged upon delivery. Unfortunately we have no way to estimate these for you in advance as they are levied by the destination country's authorities. It is the customer's responsibility to clear these charges with the appropriate authorities.

Changes to Shipping Policy:

We reserve the right to modify or change the shipping policy at any time without prior notice.

REFUNDS & RETURNS

Final Sale:

Due to the bespoke nature of our artworks, which are uniquely crafted and one-of-a-kind, all sales are final. No refunds can be issued for a change of mind after a purchase.

Faulty Artworks:

If you received your artwork in a defective state or it doesn’t fulfill its normal functions, kindly get in touch with us within 2 days. We would require you to supply us with the details of the fault and potentially return the defective artwork to us within a reasonable duration for examination.

Shipping Costs for Returns:

Should you need to return your order due to a fault, please note that customers are solely responsible for all shipping expenses associated with returning the product for our scrutiny. Furthermore, we will not provide refunds for return postage, even if the product is verified to be defective upon examination. Please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Ramloet is not responsible for any customs charges levied on the returned parcel. Any charges incurred are the responsibility of the customer.

A copy of the invoice must be enclosed together with the parcel. The items must be sent as a parcel with a Track & Trace number as this guarantees that the items will arrive at their destination. It is not an option to return your order as a parcel without a tracking number.
Please remember to keep your tracking number as a documentation that the items have been sent. We may retain the refund until we have received the returned items or until we have received documentation that the items have been returned.

When we have received the items and approved the return we will transfer the full purchase amount to your account within 10 business days. The cost of all items returned will be refunded, however the original shipping cost will not be refunded.

Changes to Refund Policy:

We reserve the right to change this refund policy anytime we deem fit. Any significant changes will be communicated by posting the updated policy on our website.

privacy policy

Ramloet respects your privacy and any personal information related to your use of our products and services, in full compliance with the New Zealand Privacy Act 2020. This Privacy Policy applies to all data collection and usage by us and should be read alongside the Ramloet Website Terms of Use accessible online. Moreover, associated with the Privacy Act, this Privacy Policy may undergo updates, with revisions published on the Ramloet web site.

What is Personal Information and Why Do We Collect It?

Personal information is data that personally identifies you. We collect this for operational purposes and to provide requested products and services. This can include your name, contact details, payment information, and other information you provide to us. It can be gathered in various ways, such as through interviews, correspondence, telephone, email, our website, cookies, and third parties.

Disclosure:

Ramloet discloses your information only as you authorize, as required by law, or to provide our services and information updates. We won't share, sell, rent, or lease any client list or information to third parties. Additionally, your personal information may be disclosed if it meets certain exceptions according to the New Zealand Privacy Principles (NZPP) 11.

Security:

Ramloet uses various protective measures, including password protection and physical security, to safeguard your Personal Information from misuse, loss from unauthorized access, modification, or disclosure, whether it's stored in electronic or hard copy form. However, while we strive for security, no organization can guarantee 100% security.

Retention:

Your Personal Information will be retained for at least 7 years, or longer if necessary, for the purposes for which it was collected. After that time, we will either destroy or permanently de-identify the information.

Access:

You have the right to request and correct your personal data we hold. Please submit your request to Ramloet in writing, and we'll respond within 20 working days. No fee for the request, but an administrative charge may apply for providing a copy of your data. Identification will be required to protect your data.

Third Parties:

Your personal information will ideally come directly from you. However, on occasion, third parties may provide us with related information. Whenever we engage with third parties involving your personal information, we will have arrangements in place to protect this information.

Quality of Personal Information:

We strive to ensure your Personal Information is always accurate. We may periodically reach out to confirm the correctness of your data.

Use of Cookies:

Our website uses cookies to enhance your experience by recognizing returning visitors and understanding site usage. Turning off cookies might impact site functionality.

Privacy Principles -

Principle 1: Collection of Personal Information

We only collect information needed for a legal purpose connected with our services and if necessary for that purpose.

Principle 2: Source of Personal Information

We collect personal information directly from the individual unless specific conditions apply, such as public availability, authorized third-parties, law enforcement necessities, or specific research purposes where identification isn't required.

Principle 3: Collection of Information from Subject

We inform individuals when their data is collected, why it's being collected, who receives it, and their rights to access and correct it. Exceptions apply in certain cases, such as when necessary for law enforcement or when consent has been given.

Principle 4: Manner of Collection of Personal Information

We collect personal information by lawful and fair means, and without unreasonably intruding into the personal affairs of the individual.

Principle 5: Storage and Security of Personal Information

We protect personal information with reasonable security safeguards against loss, unauthorized access, use, modification, or disclosure. If providing information to a third party service provider, we take every reasonable measure to prevent unauthorized use or disclosure.

Principle 6: Access to Personal Information

Individuals are entitled to confirm whether we hold their personal information and have access to it, plus they can request corrections to the information. This principle is subject to other provisions in the act.

Principle 7: Correction of Personal Information

Individuals can request the correction of their personal information or to have a statement of sought correction attached if the correction is not made. If the agency discloses the information to others, it will, where practicable, inform them of the correction. The individual will be informed of the action taken in response to their request.

Principle 8: Accuracy of Personal Information Before using personal information, reasonable steps must be taken to ensure that it's accurate, up-to-the-minute, complete, relevant, and not misleading.

Principle 9: Retention of Personal Information Personal information should not be kept longer than needed for its lawful purposes.

Principle 10: Limitations on Use of Personal Information Personal information gathered for one purpose should not be utilized for a different purpose, unless there are reasonable grounds for doing so. Exceptions may include cases of public health or safety, lawful enforcement, where the usage directly relates to the original reason for collection, or where the individual cannot be identified.

Privacy Principle 11: Limits on Disclosure of Personal Information Personal information must not be disclosed unless legally permissible. Disclosure can be authorized for the purpose for which it was initially collected, if the source is a publicly available document, if it's authorized by the individual concerned, required by law, necessary to protect public health or an individual's safety or life, aiding the sale or other disposition of a business, or used for statistical research in a form not identifying the individual. All subject to regulatory authority.

Principle 12: Disclosure of Personal Information outside of New Zealand Personal information can be disclosed to foreign entities if the individual grants express consent, or if the receiving entity is subject to New Zealand's Act, has comparable privacy laws, participates in a prescribed binding scheme, is under the privacy laws of a prescribed country, or guarantees comparable privacy protection.

Principle 13: Unique Identifiers Unique identifiers can only be assigned to an individual when necessary for our agency to efficiently carry out its functions. These identifiers will only be applied to individuals whose identities are clearly established. No individual will be required to disclose any unique identifier unless the disclosure is related to the purpose for which it was assigned.

WEBSITE TERMS

Website Terms of Use:

By using the Ramloet website, You are deemed to accept and agree to be bound by these Terms of Use. If we indicate on the website that additional terms apply, You must read the Terms of Use in conjunction with those additional terms. If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless We expressly tell You otherwise).

In these Terms of Use definitions are: "We", "Us", and "Our" are references to Ramloet; "You" and "Your" are references to You.

Acceptance: If there is any inconsistency between these Terms of Use and those additional terms, the additional terms will prevail (unless We expressly tell You otherwise). You agree that You are at least 18 years of age and acknowledge that this creates an agreement that is binding and valid in legal obligations by You.

Compliance with laws: You agree to use the website in a manner that complies with all applicable laws and regulations that does not infringe Our rights, nor the rights of anyone else, nor restricts or inhibits anyone else's use and enjoyment of the website.

Collection of Your personal information: Ramloet may collect personal information about You, directly from You, when You access this website. You may voluntarily provide Us with Your personal information to allow Us to operate Our wider operations and to deliver the products and services that You have requested.

Information Retrieved While Visiting Us Online: Some information is automatically retrieved while You visit the Ramloet website. This information may include:

(a) The date and time of website visits; and

(b) Your IP Address and network location; and

(c) The referring website if any through which You have come from, to this website; and

(d) Technical information about Your operating system or device; and

(e) Pages accessed; and

(f) Type of web browser; and

(g) Search terms used.

Use of Cookies: A cookie is a small element of data that Our website may send to Your computer. These cookies provide information which enable Ramloet to improve Our website. Ramloet also uses third-party partners such as Facebook and Google Analytics. Ramloet’s third-party vendors may also use cookies on our website.

Release of Information: Ramloet may release Your information We hold, on Your authority, as required by law or in order for Us to provide services to Yourself, marketing purposes, where supplied to a third party the information released will only be sufficient for the third party to provide their service. Except as detailed above We do not share, give, sell, rent or lease information to third parties.

Advertisers, Linked Websites, and Social Networking Services:

Please note that the inclusion of any advertisements or links to third-party websites on our website does not indicate our endorsement of the advertiser or third-party's content or practices.

We have no control over third-party websites' content and recommend that you review their terms and privacy policies upon accessing them.

Our website aggregates email addresses which should not be used to infer consent to receive unsolicited email, per the Unsolicited Electronic Messages Act 2007.

We communicate via platforms like Facebook, Instagram, LinkedIn, Pinterest. These platforms may collect your personal information based on their distinct privacy protocols.

Copyright and Trademarks: The contents of the website are at all times the copyright/trademark of Ourselves, Our suppliers or linked third parties and You may not distribute, reproduce, display, publish any trademark or other content of this website.

Your Responsibilities: Where You are required to register or login to any part of the website, You must keep all usernames and passwords secure and confidential and must not disclose them to any third-party.

Governing Law and Jurisdiction: These Terms and Conditions are governed by, and construed in accordance with the law in force in New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts for any proceedings in connection with these Terms and Conditions.

bottom of page